The Service Manager – Income Audit is responsible for reviewing hotel revenue transactions, verifying daily income reports, reconciling postings, and ensuring compliance with financial controls and Shangri-La standards. Typical requirements include a degree or diploma in accounting, finance, hospitality management, or a related field, together with experience in hotel income audit, finance operations, or night audit. Candidates should be comfortable with accounting and hotel-management systems, spreadsheets, reconciliations, and audit documentation. Strong analytical ability, accuracy, integrity, communication skills, and knowledge of Indonesian tax and accounting practices are expected. The role may involve coordinating with Front Office, Food and Beverage, Reservations, and Finance teams, while supporting timely reporting and identifying discrepancies or control weaknesses.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for Asian-inspired hospitality, high service standards, and its guiding philosophy of genuine care for guests and colleagues. Its Indonesian operations have included luxury properties in Jakarta and Bali, serving business travelers, leisure guests, meetings, and social events. Shangri-La hotels typically provide structured operating procedures, training, employee benefits, and opportunities to move between departments or properties. In a finance role, employees work closely with operational teams to protect revenue accuracy, maintain internal controls, and support management reporting. Exact benefits and working conditions vary by hotel, contract, seniority, and location.
Indonesia is an archipelago with varied opportunities across Java, Bali, Sumatra, Lombok, and other islands. Jakarta, on Java, offers the broadest corporate and luxury-hotel market, while Bali is particularly strong in resorts, restaurants, wellness, and tourism. Indonesian workplace culture generally values respect for seniority, teamwork, relationship building, and flexibility; English is useful in international hotels, while Bahasa Indonesia helps with daily life. Costs vary considerably: Jakarta and Bali can be expensive in central areas, whereas smaller cities are more affordable. Leisure options include beaches, diving, volcanoes, temples, food markets, and vibrant local communities. Foreign employees normally require employer sponsorship and the appropriate Indonesian work and stay permits before starting employment; working on a tourist visa is not permitted. Candidates should confirm medical requirements, housing, insurance, relocation support, tax treatment, and contract benefits directly with Shangri-La.
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