Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing hotel revenue transactions, verifying daily income reports, reconciling postings, and ensuring compliance with financial controls and Shangri-La standards. Typical requirements include a degree or diploma in accounting, finance, hospitality management, or a related field, together with experience in hotel income audit, finance operations, or night audit. Candidates should be comfortable with accounting and hotel-management systems, spreadsheets, reconciliations, and audit documentation. Strong analytical ability, accuracy, integrity, communication skills, and knowledge of Indonesian tax and accounting practices are expected. The role may involve coordinating with Front Office, Food and Beverage, Reservations, and Finance teams, while supporting timely reporting and identifying discrepancies or control weaknesses.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for Asian-inspired hospitality, high service standards, and its guiding philosophy of genuine care for guests and colleagues. Its Indonesian operations have included luxury properties in Jakarta and Bali, serving business travelers, leisure guests, meetings, and social events. Shangri-La hotels typically provide structured operating procedures, training, employee benefits, and opportunities to move between departments or properties. In a finance role, employees work closely with operational teams to protect revenue accuracy, maintain internal controls, and support management reporting. Exact benefits and working conditions vary by hotel, contract, seniority, and location.