The Service Leader – HR supports the hotel’s human resources operation and helps deliver effective employee services. Typical requirements include a degree or diploma in Human Resources, Business Administration, Hospitality Management, or a related field, together with relevant hotel or HR experience. The candidate should understand recruitment, onboarding, employee records, labor standards, attendance, benefits, and workplace policies. Strong communication, organization, confidentiality, computer literacy, and problem-solving skills are expected. Experience with HR systems and knowledge of Philippine employment regulations would be advantageous. The role requires a professional, approachable, service-oriented personality, the ability to work with employees at all levels, and flexibility to support hotel operations, including weekends or public holidays when necessary.
Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined accommodation, personalized service, restaurants, wellness facilities, and destination-focused experiences. Its Philippine properties include well-established city and resort hotels serving leisure travelers, business guests, families, and international events. Shangri-La places strong emphasis on guest satisfaction, employee development, cultural respect, and operational excellence. Working for the company generally involves a structured international hotel environment, high service standards, teamwork across departments, and opportunities to build a career in hospitality. Specific compensation and benefits depend on the property, level of responsibility, experience, and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, particularly in hotels, restaurants, tourism, wellness, and events. The country has a warm, sociable culture, with English widely used in professional settings and Filipino hospitality highly valued. Lifestyle varies from busy urban living to relaxed island communities, with affordable local food, beaches, diving, and outdoor activities. Foreign nationals normally need an appropriate work visa or permit arranged with employer support; tourist status should not be used for employment. Filipino applicants generally need valid identification, employment documents, and any required professional credentials. Relocating to an island may involve fewer transport links, higher prices for imported goods, and limited healthcare or schooling compared with Manila. Candidates should confirm salary, accommodation, meals, transportation, insurance, contract terms, and visa responsibilities before accepting an offer.
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