Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in leading daily resort operations, maintaining luxury service standards, coordinating department heads, managing guest satisfaction, and ensuring strong financial and operational performance. Candidates are generally expected to have substantial experience in luxury hotels or resorts, proven leadership skills, strong knowledge of rooms and guest services, and excellent communication abilities. A degree or diploma in hospitality management is preferred, along with commercial awareness, problem-solving ability, cultural sensitivity, and flexibility to work shifts, weekends, and holidays. Experience in the Philippines or a comparable international resort environment is advantageous.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong and recognized for its Asian-inspired approach to warm, personalized service. The group operates luxury hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. In the Philippines, Shangri-La properties include city hotels and destination resorts known for high service standards, extensive facilities, dining, wellness offerings, and strong guest-experience programs. Employees typically work in multicultural environments and receive exposure to international hospitality practices. The company places importance on genuine hospitality, operational excellence, teamwork, employee development, and responsible business practices. A Resident Manager would be expected to represent these standards while supporting the property’s leadership team and ensuring consistent performance across all guest-facing and operational departments.