Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s business and guest engagement activities for the Chinese market in the Philippines. Responsibilities may include developing Chinese-market sales strategies, strengthening relationships with travel agencies and corporate partners, supporting revenue growth, coordinating Chinese-language services, and monitoring guest satisfaction. Candidates should have senior experience in hotel sales, operations, tourism, or business development, preferably within an international luxury hotel. Fluency in Mandarin and English is highly desirable, along with strong commercial judgment, leadership, negotiation, communication, and cultural awareness. The successful candidate should be comfortable working with multinational teams, meeting performance targets, travelling when required, and representing Shangri-La professionally.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for personalized service, strong Asian hospitality values, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, serving business travellers, leisure guests, families, and international groups. The company promotes professional development, service excellence, teamwork, and cultural understanding. Employees typically work in a structured international environment with opportunities to interact with guests, partners, and colleagues from many countries.