The Director of Chinese Operations is expected to lead Shangri-La’s business and guest engagement activities for the Chinese market in the Philippines. Responsibilities may include developing Chinese-market sales strategies, strengthening relationships with travel agencies and corporate partners, supporting revenue growth, coordinating Chinese-language services, and monitoring guest satisfaction. Candidates should have senior experience in hotel sales, operations, tourism, or business development, preferably within an international luxury hotel. Fluency in Mandarin and English is highly desirable, along with strong commercial judgment, leadership, negotiation, communication, and cultural awareness. The successful candidate should be comfortable working with multinational teams, meeting performance targets, travelling when required, and representing Shangri-La professionally.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for personalized service, strong Asian hospitality values, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, serving business travellers, leisure guests, families, and international groups. The company promotes professional development, service excellence, teamwork, and cultural understanding. Employees typically work in a structured international environment with opportunities to interact with guests, partners, and colleagues from many countries.
The Philippines offers opportunities in hospitality, tourism, business services, technology, healthcare, education, and construction, particularly in Manila, Cebu, Boracay, and other resort destinations. Filipino culture is warm, family-oriented, and relationship-driven, while English is widely used in workplaces; Mandarin can be valuable in tourism and commercial roles. Lifestyle varies from busy urban living in Manila to a slower coastal pace in Cebu or resort islands. Housing, transport, and healthcare are generally more accessible in major cities, although traffic and tropical weather can be challenging. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) pre-arranged employee visa; requirements should be confirmed with Philippine immigration authorities. Relocating employees should arrange valid documents, medical coverage, accommodation, banking, and tax advice before arrival.
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