Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily food and beverage operations at the lobby lounge, ensuring excellent guest service, efficient staffing, product quality, and compliance with hotel standards. Candidates should have a degree or diploma in hospitality, food and beverage, or a related field, along with several years of experience in hotel or upscale restaurant operations, including supervisory experience. Strong communication, leadership, problem-solving, and guest-recovery skills are expected. The role also requires knowledge of beverages, service procedures, hygiene regulations, inventory control, and point-of-sale systems. Flexibility to work shifts, weekends, and holidays is essential, as well as a professional appearance and a genuine commitment to creating a welcoming guest experience.

About the employer

Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The brand is known for warm Asian hospitality, attentive service, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La operates prominent properties such as Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, providing career opportunities in hotel operations, food and beverage, guest services, culinary arts, sales, finance, and support functions. Employees typically work in a structured international environment with training, career-development programs, service benefits, and opportunities for internal mobility. Specific compensation, accommodation, meals, and other benefits vary by property, position, and employment agreement.