The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates with hotel departments, and helps resolve guest concerns. Candidates should have good communication and customer-service skills, a professional appearance, basic computer knowledge, and the ability to work accurately under pressure. Previous hotel or front-desk experience is an advantage, while hospitality training is beneficial. The role requires flexibility to work rotating shifts, weekends, and public holidays. Shangri-La expects candidates to be courteous, dependable, culturally aware, and committed to delivering warm, personalized service while following hotel standards and procedures.
Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for attentive service, comfortable accommodation, restaurants, wellness facilities, and distinctive local experiences. In the Philippines, Shangri-La operates major properties including Shangri-La The Fort in Manila, Shangri-La Mactan in Cebu, and other hospitality venues. The company places strong emphasis on genuine hospitality, professional development, teamwork, and guest satisfaction. Employees generally work in a structured, service-focused environment with opportunities to build careers in hotel operations, food and beverage, events, rooms, and corporate functions.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Hotels and resorts regularly recruit receptionists, guest-service agents, restaurant staff, housekeepers, spa workers, and supervisors. Filipino culture is generally warm, family-oriented, respectful, and welcoming, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a slower, beach-oriented pace in island destinations. Living costs depend heavily on location; accommodation and transport are usually more expensive in central Manila and popular resorts. Foreign nationals normally need an appropriate work visa or permit arranged with employer support, and should not work on a tourist visa. Candidates should confirm salary, service charge, accommodation, medical coverage, and relocation assistance before accepting an offer. Domestic flights and ferries connect the main islands, although travel can be affected by weather.
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