Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer supports the hotel’s technology infrastructure, including computers, networks, servers, hotel systems, telephones, internet access and user accounts. Typical requirements include a diploma or degree in Information Technology, Computer Science or a related field, along with several years of hands-on IT support experience, preferably in a hotel or service environment. The candidate should be comfortable troubleshooting hardware and software, managing vendors, maintaining cybersecurity and assisting colleagues with technical issues. Strong communication skills, customer-focused service, reliability and the ability to work independently or on shifts are expected. Experience with hospitality systems such as property-management, point-of-sale and access-control platforms would be an advantage.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its properties are known for attentive service, strong food and beverage operations, comfortable accommodation and a focus on genuine Asian hospitality. In Malaysia, Shangri-La has established hotels and resorts in locations including Kuala Lumpur, Penang, Sabah and other major destinations. Employees typically work in a multicultural environment where service standards, teamwork, grooming and guest satisfaction are highly valued. A Senior IT Officer supports the behind-the-scenes technology that keeps hotel operations running smoothly, working with both corporate standards and the practical needs of individual departments.