Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - F&B (Room Service) supervises daily in-room dining operations, ensuring orders are prepared, delivered and cleared promptly and professionally. Requirements typically include hospitality or hotel experience, strong knowledge of food and beverage service, good communication skills and the ability to lead a team. Familiarity with point-of-sale systems, guest service standards, hygiene procedures and cash handling is advantageous. The candidate is expected to be hands-on, organized, well presented and capable of managing multiple requests during busy periods. Flexibility to work rotating shifts, weekends and holidays is essential. A service-focused attitude, sound judgment, attention to detail and the ability to resolve guest concerns calmly are also expected.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The brand is known for warm Asian hospitality, personalized service and high-quality accommodation, dining, wellness and event experiences. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Cebu and Boracay, employing teams across rooms, food and beverage, culinary, engineering, wellness and guest services. Its hotels generally provide structured operating standards, training opportunities, employee benefits and a strong focus on guest satisfaction. A Service Leader in Room Service supports these standards by coordinating colleagues, maintaining efficient in-room dining delivery and ensuring every guest interaction reflects the company’s service culture.