Learning, Development, and Service Excellence Supervisor

Job Description

The Learning, Development, and Service Excellence Supervisor supports the design, coordination, and delivery of staff training and service-quality programmes. Candidates should have experience in hospitality learning and development, employee coaching, service standards, and training administration, preferably within a luxury hotel environment. Strong communication, presentation, organisation, and interpersonal skills are essential, along with confidence working with colleagues from diverse backgrounds. The role is expected to monitor training effectiveness, maintain accurate records, support onboarding, promote Shangri-La service standards, and work closely with department leaders to identify development needs. A relevant hospitality, business, or human-resources qualification and knowledge of hotel operations would be advantageous.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired approach to genuine care and personalised service. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for high service standards, elegant surroundings, extensive guest facilities, and strong emphasis on colleague development. In the United Arab Emirates, the company operates premium hotels serving leisure travellers, business guests, families, and major events. Employees typically work in multicultural teams and are expected to demonstrate warmth, professionalism, attention to detail, and respect for the brand’s hospitality values. Learning and development roles are important in maintaining consistent service quality and supporting career growth across hotel departments.

Destination Guide

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest concentration of hospitality opportunities. Hotels, resorts, restaurants, airlines, tourism companies, and event venues regularly recruit international staff. The culture combines Islamic traditions, Emirati heritage, and a highly international lifestyle; modest dress and respectful behaviour are expected in public and professional settings. Life is modern and convenient, with excellent transport, shopping, beaches, dining, and entertainment, although summer temperatures are extremely high. Most expatriates enter on an employer-sponsored employment visa, usually arranged after a formal offer and medical screening. Employers may also provide accommodation, transport, meals, medical insurance, annual leave, and return flights, depending on the package. Candidates should confirm contract terms, probation, housing, working hours, and visa costs before relocating.