Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the design, coordination, and delivery of staff training and service-quality programmes. Candidates should have experience in hospitality learning and development, employee coaching, service standards, and training administration, preferably within a luxury hotel environment. Strong communication, presentation, organisation, and interpersonal skills are essential, along with confidence working with colleagues from diverse backgrounds. The role is expected to monitor training effectiveness, maintain accurate records, support onboarding, promote Shangri-La service standards, and work closely with department leaders to identify development needs. A relevant hospitality, business, or human-resources qualification and knowledge of hotel operations would be advantageous.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired approach to genuine care and personalised service. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for high service standards, elegant surroundings, extensive guest facilities, and strong emphasis on colleague development. In the United Arab Emirates, the company operates premium hotels serving leisure travellers, business guests, families, and major events. Employees typically work in multicultural teams and are expected to demonstrate warmth, professionalism, attention to detail, and respect for the brand’s hospitality values. Learning and development roles are important in maintaining consistent service quality and supporting career growth across hotel departments.