Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or operational issues. Candidates are generally expected to have a degree or diploma in hospitality, hotel management, or a related field, along with supervisory experience in a hotel or resort. Strong communication, leadership, decision-making, and problem-solving skills are essential. The role requires a professional appearance, a guest-focused attitude, flexibility to work rotating shifts, weekends, and holidays, and the ability to remain calm under pressure. Familiarity with front-office procedures, hotel systems, safety standards, and service-quality expectations is also desirable.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. The company is known for warm Asian-inspired hospitality, high service standards, and strong attention to guest comfort. In the Philippines, Shangri-La properties include established city hotels and resort destinations, serving business travelers, families, leisure guests, and international visitors. Employees typically work in a structured, service-driven environment with opportunities for professional development, cross-functional experience, and career progression within the wider group. A Duty Manager supports the hotel’s operational standards by coordinating teams, protecting guest satisfaction, and ensuring that policies and procedures are followed consistently throughout each shift.