Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or emergencies. The role typically requires a diploma or degree in hospitality, previous experience in hotel front office or guest services, strong leadership and communication skills, and good knowledge of English; Cantonese and Mandarin are valuable in Hong Kong. Candidates are expected to be guest-focused, calm under pressure, well organised, commercially aware, and flexible to work shifts, weekends, and public holidays. Familiarity with hotel systems and luxury-service standards is advantageous.

About the employer

Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its brands are recognised for attentive service, refined accommodation, dining, wellness facilities, and a strong emphasis on Asian hospitality. Shangri-La hotels commonly provide structured training, internal career development, and opportunities to work in multicultural teams. In Hong Kong, the group operates prominent luxury properties and serves business travellers, leisure guests, groups, and local customers. Employees are generally expected to maintain high service standards, show genuine care for guests, and collaborate effectively across departments.