Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for receiving guest dining requests by telephone, accurately recording orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have hotel or restaurant experience, strong customer-service and communication skills, and a pleasant telephone manner. Fluency in English and Cantonese is generally expected in Hong Kong; Mandarin is an advantage. The role requires attention to detail, basic computer or point-of-sale skills, good knowledge of food and beverage offerings, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is essential.

About the employer

Shangri-La is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired hospitality, attentive service, and premium accommodation, dining, wellness, and event facilities. Shangri-La hotels typically place strong emphasis on personalized guest experiences, employee training, teamwork, and professional service standards. Its Hong Kong properties serve international travelers, business guests, local residents, and event customers. Employees may receive benefits such as meals, uniforms, training, staff rates, medical coverage, and service-charge participation, depending on the property and employment terms. Specific duties, benefits, and salary for this position should be confirmed directly with the recruiting hotel.