Valet Coordinator (洗衣房聯絡員)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Valet Coordinator manages guest laundry, dry-cleaning and pressing requests, ensuring items are collected, recorded, processed and returned accurately and on time. The role requires strong organization, attention to detail and customer-service skills, with the ability to coordinate closely with housekeeping, laundry staff and external service providers. Candidates should be comfortable handling guest requests, maintaining clear records, checking garment condition and resolving service issues professionally. Previous hotel, laundry or front-line customer-service experience is preferred. Good communication skills, a pleasant manner, reliability and flexibility to work shifts, weekends and public holidays are expected. Cantonese and English are useful in Hong Kong, while Mandarin may be an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its brands are known for warm Asian hospitality, refined service and strong attention to guest comfort. Shangri-La Hotels typically provide accommodation, dining, wellness, events and business services, serving both leisure and corporate travelers. The group places emphasis on service quality, professional development and creating memorable guest experiences. Employees generally work in a multicultural environment with opportunities to build careers across hotel departments and international properties. In Hong Kong, Shangri-La operates well-established luxury hotels in prominent commercial and waterfront locations, offering exposure to high service standards and a diverse clientele.