Floor Supervisor

Job Description

The Floor Supervisor is responsible for overseeing housekeeping operations on assigned hotel floors, ensuring guest rooms and public areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include relevant hotel housekeeping experience, supervisory ability, attention to detail, good communication skills, and familiarity with room-inspection procedures. Cantonese, English, or Mandarin skills may be advantageous. The successful candidate is expected to lead and train room attendants, coordinate with Front Office and Engineering, manage room status updates, respond professionally to guest requests, and maintain high standards of hygiene, safety, efficiency, and service throughout each shift.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for warm Asian hospitality, personalised guest service, high-quality accommodation, dining, wellness, and meeting facilities. Shangri-La hotels generally place strong emphasis on service excellence, colleague development, cultural awareness, and operational standards. Working for the group can provide exposure to an international hotel environment, structured procedures, and opportunities to progress in rooms division and wider hospitality management.

Destination Guide

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services, with hospitality jobs concentrated around Hong Kong Island, Kowloon, and major resort areas. The culture blends Cantonese traditions with international influences; politeness, efficiency, punctuality, and respect for hierarchy are valued at work. Lifestyle is energetic and convenient, with excellent public transport, diverse food, hiking trails, beaches, and a vibrant arts and nightlife scene. Housing is expensive, so many newcomers share accommodation or live in less central districts. Eligible overseas hires generally need an employment visa sponsored by their employer, while the company normally supports the application and employment contract requirements. Applicants should prepare passports, qualifications, references, and relevant experience records. Hong Kong is compact and well connected, but workloads in luxury hotels can include shifts, weekends, and public holidays.