Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress supports daily service at Café Malacca, taking orders, serving food and beverages, explaining menu items, processing payments, and maintaining clean, well-presented tables. Candidates should have hospitality or restaurant experience, good knowledge of service standards, and strong communication skills. Fluency in English is generally expected; Cantonese and Mandarin are valuable in Hong Kong. The successful candidate should be courteous, attentive, well-groomed, reliable, and comfortable working shifts, weekends, and public holidays. A positive attitude, teamwork, ability to work efficiently during busy periods, and commitment to Shangri-La’s guest-service standards are essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for high-quality hotels, resorts, restaurants, and guest experiences worldwide. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La places strong emphasis on warm Asian hospitality, personalised service, employee development, and operational excellence. In Hong Kong, its hotels serve business travellers, leisure guests, families, and event customers through accommodation, dining, wellness, and conference facilities. Employees typically work in multicultural teams and are expected to demonstrate professionalism, courtesy, attention to detail, and genuine care for guests. Benefits and exact employment conditions vary by property and position, but may include service charge, staff meals, uniform, training, medical coverage, and opportunities for internal career progression.