Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor is responsible for protecting guests, colleagues, property and hotel assets while maintaining a safe and welcoming environment. Typical requirements include relevant hotel, security or law-enforcement experience, supervisory skills, good physical fitness, incident-reporting ability and knowledge of emergency procedures. Candidates should be familiar with access control, patrols, CCTV monitoring, fire and life-safety practices, crowd management and local regulations. A valid Hong Kong security qualification or licence, such as a Security Personnel Permit where required, is generally expected. The successful candidate should communicate professionally in English and ideally Cantonese or Mandarin, remain calm under pressure, lead a team effectively and provide courteous service to guests.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group focuses on personalised service, high operating standards and creating memorable experiences for guests. Shangri-La properties typically employ multicultural teams across rooms, food and beverage, engineering, security, finance and commercial functions. In Hong Kong, the company operates prominent luxury hotels including Island Shangri-La and Kowloon Shangri-La. Employees can expect a structured hotel environment, customer-service responsibilities, training opportunities and established procedures for safety, security and emergency response.