Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of hotel training or HR experience. The successful candidate should understand adult learning, onboarding, service standards, performance development and Malaysian employment practices. Strong communication, presentation, organisation and coaching skills are essential, along with confidence working with employees at all levels. Shangri-La expects a proactive, approachable professional who can identify development needs, maintain training records, support talent development and help build a consistent guest-service culture.

Company Info

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for warm, personalised service. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other international markets. Its properties include city hotels and island resorts, serving leisure travellers, business guests, families and corporate events. Shangri-La places strong emphasis on genuine hospitality, colleague development, cultural awareness and high service standards. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. A Learning & Development Manager contributes by strengthening employee capabilities, supporting career growth and ensuring that service delivery reflects the brand’s values. Benefits and career opportunities commonly depend on the specific property, employment terms and level of experience.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and education, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Its island lifestyle ranges from Langkawi’s relaxed beaches and outdoor activities to Penang’s heritage streets, food culture and lively communities. Malaysia is culturally diverse, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hospitality. Living costs are generally moderate, though popular resort areas can be more expensive and seasonal. International employees normally need an employer-sponsored employment pass, and the company typically handles approval with Malaysian authorities; candidates should confirm eligibility before travelling. Relocation usually involves securing accommodation, medical coverage, banking arrangements and local registration. Malaysia’s warm climate, excellent food, accessible transport and welcoming communities make it attractive, while traffic, humidity and adapting to local regulations should be considered.