Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with several years of hotel training or HR experience. The successful candidate should understand adult learning, onboarding, service standards, performance development and Malaysian employment practices. Strong communication, presentation, organisation and coaching skills are essential, along with confidence working with employees at all levels. Shangri-La expects a proactive, approachable professional who can identify development needs, maintain training records, support talent development and help build a consistent guest-service culture.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for warm, personalised service. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other international markets. Its properties include city hotels and island resorts, serving leisure travellers, business guests, families and corporate events. Shangri-La places strong emphasis on genuine hospitality, colleague development, cultural awareness and high service standards. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. A Learning & Development Manager contributes by strengthening employee capabilities, supporting career growth and ensuring that service delivery reflects the brand’s values. Benefits and career opportunities commonly depend on the specific property, employment terms and level of experience.