The Sales Manager, RSR & GSH is responsible for developing business and driving revenue for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related discipline, together with several years of hotel sales experience, preferably in a resort or luxury-hospitality environment. The candidate should understand local and international markets, corporate and leisure segments, travel trade partnerships, and digital sales channels. Strong communication, negotiation, presentation, networking, and account-management skills are expected. The role also requires meeting sales targets, maintaining client relationships, preparing sales plans and reports, supporting promotions, and working closely with reservations, revenue management, events, and hotel operations teams.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for its distinctive service, welcoming atmosphere, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. In Malaysia, Shangri-La has established resorts and city hotels, including the Rasa Sayang Resort and Golden Sands Resort in Penang. The company places strong emphasis on guest satisfaction, personalized service, employee development, cultural awareness, and operational excellence. Its sales teams work with corporate clients, tour operators, travel agencies, event organizers, and leisure guests to build occupancy and revenue. Employees can gain experience in an international hotel environment with opportunities to work across commercial, operational, and guest-service functions.
Penang Island is one of Malaysia’s most attractive places to work, combining a strong tourism economy with a lively local community. Job opportunities are concentrated in hotels, restaurants, events, retail, technology, education, healthcare, and shared services. George Town offers historic architecture, galleries, cafés, street food, festivals, and a multicultural lifestyle influenced by Malay, Chinese, Indian, and international communities. Beach areas such as Batu Ferringhi are popular with resort employees and visitors, while housing and daily costs are generally lower than in Kuala Lumpur, though tourist districts can be more expensive. Malaysia is warm and humid year-round, with monsoon periods and excellent coastal access. Foreign employees normally require an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Candidates should confirm sponsorship, medical requirements, accommodation, taxes, and relocation benefits before accepting an offer.
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