Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to guest requests, and coordinates with housekeeping and other hotel departments. Candidates should have a diploma or relevant hospitality experience, good spoken and written English, basic computer skills, and a professional, customer-focused attitude. Knowledge of additional languages and experience with hotel property-management systems are advantageous. The role requires a polished appearance, strong communication and problem-solving abilities, attention to detail, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to deliver warm Shangri-La service while maintaining accurate records and protecting guest privacy.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for its welcoming Asian hospitality, high service standards, and distinctive guest experiences. Its Malaysian properties include well-known city hotels and resort destinations, serving business travellers, families, and leisure guests. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork, and operational excellence. Employees may benefit from structured training, international hospitality exposure, staff rates, and career opportunities across the group. Front office team members are central to the guest journey and are expected to represent the brand with courtesy, confidence, cultural awareness, and consistent attention to detail.