Front Office Executive

Job Description

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to guest requests, and coordinates with housekeeping and other hotel departments. Candidates should have a diploma or relevant hospitality experience, good spoken and written English, basic computer skills, and a professional, customer-focused attitude. Knowledge of additional languages and experience with hotel property-management systems are advantageous. The role requires a polished appearance, strong communication and problem-solving abilities, attention to detail, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to deliver warm Shangri-La service while maintaining accurate records and protecting guest privacy.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for its welcoming Asian hospitality, high service standards, and distinctive guest experiences. Its Malaysian properties include well-known city hotels and resort destinations, serving business travellers, families, and leisure guests. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork, and operational excellence. Employees may benefit from structured training, international hospitality exposure, staff rates, and career opportunities across the group. Front office team members are central to the guest journey and are expected to represent the brand with courtesy, confidence, cultural awareness, and consistent attention to detail.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations, with work available in hotels, restaurants, tourism, events, and guest services. Penang combines heritage streets, beaches, diverse food, and a relaxed urban lifestyle, while Langkawi offers a quieter island setting focused on resorts, nature, and water activities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, language, and daily life. Living costs vary, with resort islands sometimes having higher rental and transport expenses. Foreign nationals generally need an employer-sponsored Employment Pass or another approved work permit before starting employment. The employer normally manages the application, and approval depends on salary, qualifications, and immigration rules. Candidates should confirm accommodation, transport, medical coverage, contract terms, and visa sponsorship before relocating.