The Service Manager-Engineering (Duty Engineer) is responsible for supervising hotel engineering operations during assigned shifts, ensuring the safe and reliable performance of electrical, mechanical, plumbing, HVAC, fire protection and other building systems. Candidates should have a diploma or degree in electrical, mechanical or building services engineering, relevant hotel or facilities experience, and strong knowledge of preventive maintenance, troubleshooting and workplace safety. The role requires leadership, sound decision-making and the ability to coordinate contractors and engineering colleagues. The successful candidate is expected to respond promptly to breakdowns, maintain service standards, complete shift reports, control operational costs and support a comfortable guest experience. Flexibility for rotating shifts, weekends and public holidays is essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with properties known for warm Asian hospitality, distinctive service and high-quality facilities. Shangri-La hotels employ teams across guest services, food and beverage, engineering, housekeeping, wellness and business operations. In Malaysia, the group operates established city and resort properties, offering opportunities in both urban hospitality and destination tourism. The company generally emphasizes guest satisfaction, professional standards, teamwork, safety and continuous employee development. Engineering employees support the smooth operation of complex hotel facilities and play an important role in protecting guest comfort, colleague safety, energy efficiency and the property’s long-term assets.
Malaysia offers hospitality and engineering opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and resort destinations on islands and coastal areas. Hotel engineering roles are commonly available in luxury resorts, city hotels, serviced residences, hospitals and commercial facilities. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in tourism, while Malay is the national language. Lifestyle varies from busy city living to relaxed beach or island communities, with generally affordable food and transport. Foreign employees normally need an employment pass sponsored by the hiring company, and should not begin work before approval. Employers typically guide the application and may provide accommodation, meals, transport, medical coverage or relocation assistance, depending on the contract. Candidates should confirm salary, service charge, housing, working hours, leave, insurance and visa responsibilities before accepting an offer.
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