Service Manager-Engineering (Duty Engineer)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager-Engineering (Duty Engineer) is responsible for supervising hotel engineering operations during assigned shifts, ensuring the safe and reliable performance of electrical, mechanical, plumbing, HVAC, fire protection and other building systems. Candidates should have a diploma or degree in electrical, mechanical or building services engineering, relevant hotel or facilities experience, and strong knowledge of preventive maintenance, troubleshooting and workplace safety. The role requires leadership, sound decision-making and the ability to coordinate contractors and engineering colleagues. The successful candidate is expected to respond promptly to breakdowns, maintain service standards, complete shift reports, control operational costs and support a comfortable guest experience. Flexibility for rotating shifts, weekends and public holidays is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with properties known for warm Asian hospitality, distinctive service and high-quality facilities. Shangri-La hotels employ teams across guest services, food and beverage, engineering, housekeeping, wellness and business operations. In Malaysia, the group operates established city and resort properties, offering opportunities in both urban hospitality and destination tourism. The company generally emphasizes guest satisfaction, professional standards, teamwork, safety and continuous employee development. Engineering employees support the smooth operation of complex hotel facilities and play an important role in protecting guest comfort, colleague safety, energy efficiency and the property’s long-term assets.