SO, Branch Service Manager (Sandakan) (1 Year Contract)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Branch Service Manager is responsible for managing daily branch service and operational activities, maintaining high customer-service standards, supporting sales delivery, and ensuring compliance with UOB policies and Bank Negara Malaysia requirements. Candidates typically need a diploma or degree, preferably in banking, business, finance, or a related discipline, together with several years of branch banking or customer-service experience. Strong knowledge of branch operations, cash handling, controls, service procedures, and regulatory requirements is expected. The successful candidate should be customer-focused, commercially aware, confident in leading and coaching staff, and capable of resolving issues efficiently. Good communication, organisation, integrity, attention to detail, and willingness to work in Sandakan are important. This is a one-year contract position.

About the employer

UOB, or United Overseas Bank, is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, China, Hong Kong, Japan, India, Australia, the United Kingdom, and the United States. The bank provides personal and business banking, wealth management, commercial banking, investment banking, treasury, and transaction banking services. UOB Malaysia serves individuals, small and medium-sized enterprises, large corporations, and institutional clients through branches and digital channels. The organisation is known for its regional network, relationship-led banking model, and emphasis on responsible growth, risk management, and customer service. A branch service manager in Sandakan would support smooth branch operations while helping deliver a consistent customer experience and meeting the bank’s operational, compliance, and service standards.