Senior Manager, IT Program Governance & Planning (PMO)

Role summary

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The Senior Manager, IT Program Governance & Planning (PMO) is expected to establish strong governance across major technology programs, manage planning and reporting cycles, monitor budgets, risks, milestones and dependencies, and provide clear performance updates to senior leadership. Candidates typically need a degree in information technology, business, project management or a related field, along with substantial experience managing IT portfolios or PMO functions. Strong knowledge of project governance, financial planning, risk management and delivery methodologies is important. The role requires excellent stakeholder management, communication, analytical and leadership skills, with the ability to coordinate regional or global teams and improve consistency, transparency and execution across the IT organization.

About the employer

DHL is a global logistics and supply chain company operating across express delivery, freight transportation, contract logistics, e-commerce and business services. It is part of DHL Group, headquartered in Germany, and serves customers in more than 220 countries and territories. DHL combines international transport networks with warehousing, supply chain consulting, customs expertise and technology-enabled logistics solutions. In Malaysia, the company supports international express, freight forwarding, contract logistics and supply chain operations for local and multinational customers. Technology plays an important role in DHL’s business, including digital platforms, data, automation, cybersecurity and enterprise systems. The organization is known for its international working environment, structured processes and emphasis on service quality, operational reliability, sustainability and employee development.