Operations Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Assistant supports daily DHL operations in Malaysia, helping coordinate shipments, update records, prepare reports, communicate with customers and internal teams, and ensure procedures are followed accurately and on time. Candidates typically need a secondary qualification or diploma, basic computer and Microsoft Office skills, good English communication, strong organizational ability, attention to detail, and a customer-focused attitude. Experience in logistics, administration, courier services, or warehouse operations is advantageous. The role requires reliability, teamwork, flexibility with working hours, and the ability to manage several tasks in a busy, deadline-driven environment while maintaining DHL’s service and safety standards.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. Its services include express delivery, freight transportation, warehousing, contract logistics, customs support, and supply-chain management. In Malaysia, DHL supports businesses and individuals through international and domestic parcel delivery, freight forwarding, e-commerce logistics, and integrated distribution services. The company is part of DHL Group and is recognized for its international network, operational scale, technology investments, and structured employee-development programs. An Operations Assistant may work with shipment processing, customer service, documentation, delivery coordination, data entry, or facility operations, depending on the business unit. DHL generally values teamwork, integrity, customer focus, efficiency, safety, and continuous improvement. Working there can provide useful experience in logistics, international trade, transport operations, and supply-chain management.