Duty Clerk

Job Description

A Duty Clerk at DHL supports the accurate and timely processing of customs duties, taxes and shipment documentation. The role typically involves reviewing commercial invoices, classifying goods, calculating charges, updating internal systems, liaising with customs authorities and communicating with customers or operational teams. Candidates are expected to have strong administrative and numerical skills, excellent attention to detail and confidence using computer systems. Previous experience in logistics, freight forwarding, customs, customer service or office administration is useful, while knowledge of import and export procedures is an advantage. The successful candidate should work well under pressure, meet deadlines, follow compliance procedures carefully and communicate professionally. Flexibility may be required because logistics operations can involve shift work, weekends or changing priorities.

Company Info

DHL is a global logistics and delivery company operating across more than 220 countries and territories. It provides express parcel delivery, freight transportation, supply-chain management, warehousing, customs services and e-commerce logistics. In the United Kingdom, DHL supports businesses and consumers through extensive air, road and warehouse networks, helping move documents, parcels and commercial goods domestically and internationally. The company is part of DHL Group and operates well-known divisions including DHL Express, DHL Supply Chain, DHL Global Forwarding and DHL eCommerce. Its work depends on reliable operations, accurate documentation, regulatory compliance and strong customer service. Employees typically work in fast-paced environments where teamwork, safety, efficiency and attention to detail are important. DHL also promotes career development, operational training and opportunities to move between logistics, transport, customer service and management roles.

Destination Guide

The United Kingdom offers employment opportunities in logistics, warehousing, transport, technology, healthcare, finance, engineering and professional services. Major logistics centres include London, Birmingham, Manchester, Leeds, Milton Keynes, Bristol and the East Midlands, with strong demand around airports, ports and distribution hubs. British workplace culture generally values punctuality, clear communication, personal responsibility and polite professionalism. Lifestyle options range from busy city living to quieter coastal and rural communities, although housing and transport costs vary considerably. Most overseas workers need permission to work, commonly through a Skilled Worker visa sponsored by an eligible employer; eligibility depends on the occupation, salary and immigration rules. Some roles may not meet sponsorship requirements, so candidates should check the current UK government guidance. Relocation usually involves arranging accommodation, a National Insurance number, banking, healthcare access and tax registration. Public transport is good in cities, while rural areas may require a car.