Strategic Support Officer (Quality Assurance)

Role summary

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The Strategic Support Officer (Quality Assurance) is expected to help maintain service and process quality through reviews, monitoring, documentation, issue tracking, and reporting. Typical requirements include a bachelor’s degree in business, finance, management, or a related field; experience in quality assurance, banking operations, audit, compliance, or process improvement; strong analytical and communication skills; and proficiency with Microsoft Office and reporting tools. The successful candidate should be detail-oriented, objective, organized, and comfortable identifying process gaps and recommending practical improvements. The role also requires collaboration with internal teams, adherence to Metrobank policies and regulatory standards, and the ability to manage deadlines while handling confidential information.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Founded in 1962, it provides a broad range of services for individual customers, businesses, corporations, and institutional clients. Its offerings include deposits, loans, credit cards, wealth management, treasury services, investment banking, digital banking, and insurance-related solutions through affiliated businesses. Metrobank operates an extensive branch and ATM network and continues to invest in technology, cybersecurity, customer experience, and process improvement. The bank is recognized as a major employer in the Philippine financial-services sector, offering career opportunities in banking operations, risk and compliance, technology, relationship management, finance, and support functions. Its headquarters are in Makati, while this position is listed in Taguig, a major business and employment center in Metro Manila.