The Senior Claims Officer manages and assesses claims involving customers, employees, property, or other operational matters, ensuring they are investigated, documented, and resolved in line with Qantas policies, legislation, and service standards. Requirements typically include relevant experience in claims management, insurance, dispute resolution, risk, or legal administration; strong analytical, written, and negotiation skills; sound judgement; and confidence handling sensitive information. The successful candidate is expected to manage competing priorities, communicate professionally with internal and external stakeholders, maintain accurate records, identify trends and risks, and pursue fair, timely outcomes. Experience in aviation, liability claims, or a regulated environment would be advantageous.
Qantas Airways Limited is Australia’s national airline and one of the country’s most recognised aviation companies. Founded in 1920, Qantas operates domestic and international passenger services under the Qantas brand, while its broader group includes Jetstar and related aviation, freight, loyalty, and travel businesses. The company connects Australia with major destinations across Asia, Europe, North America, New Zealand, and the Pacific, supported by significant airport, engineering, customer service, technology, and corporate operations. Qantas places strong emphasis on safety, operational reliability, customer experience, sustainability, and developing its people. Employees may work in a highly regulated, fast-moving environment where collaboration across business units is essential. Benefits and working arrangements vary by role and location, but may include travel-related privileges, career development, flexible work options, and broader employee benefit programs.
Australia offers employment opportunities across aviation, healthcare, technology, construction, education, finance, tourism, logistics, and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, with regional opportunities also available. Australian workplaces are generally informal, inclusive, safety-conscious, and focused on clear communication, punctuality, and work-life balance. Lifestyle options range from lively city living and beaches to quieter regional communities, though housing and transport costs can be high in major cities. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State Nominated visa pathways, and temporary graduate options, depending on their occupation, qualifications, and eligibility. Applicants should check current requirements through the Department of Home Affairs. Relocating typically requires budgeting for accommodation, healthcare, transport, taxes, and insurance, and confirming work rights before accepting employment.
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