The Telephony CX Product Owner will lead the development and improvement of telephony and customer-experience solutions across Healthcare New Zealand. Requirements typically include experience in product ownership, contact-centre or telephony platforms, customer journey improvement, backlog prioritisation, agile delivery, stakeholder engagement and data-informed decision-making. The successful candidate is expected to understand business and customer needs, translate them into clear product requirements, coordinate technology teams and vendors, manage delivery risks, and measure outcomes such as service quality, accessibility and efficiency. Strong communication, commercial awareness, problem-solving ability and experience working in complex, service-focused organisations are likely to be important.
Healthcare New Zealand is a major provider of health and wellbeing services across Aotearoa New Zealand. The organisation delivers community-based support, home and disability services, mental health and rehabilitation programmes, nursing, and other care services, working with people in their homes and local communities. Its work is focused on helping people live independently, access appropriate support and improve their quality of life. A role supporting telephony and customer experience would contribute to how clients, families, referrers and staff connect with the organisation. Healthcare New Zealand operates in a purpose-led environment where service accessibility, privacy, safety, inclusion and collaboration are important. Employees may work with operational leaders, frontline teams, technology specialists and external suppliers to improve digital services and customer interactions across a geographically distributed healthcare network.
New Zealand offers opportunities in healthcare, technology, customer experience, digital transformation, engineering and public services, particularly in Auckland, Wellington, Christchurch and other regional centres. The North Island has larger urban job markets, warmer weather and easier access to beaches, while the South Island is known for mountains, outdoor recreation and a generally smaller-city lifestyle. Workplace culture is usually collaborative, relatively informal and respectful of work-life balance, with strong emphasis on inclusion and practical problem-solving. Living costs are highest in Auckland and Wellington, especially for housing. International applicants commonly need an Accredited Employer Work Visa supported by an eligible employer; residence options may depend on occupation, salary, qualifications and immigration policy. Candidates should confirm current requirements with Immigration New Zealand, budget for relocation and healthcare arrangements, and check regional transport and housing availability before moving.
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