Front Office Assistant Manager

Job Description

The Front Office Assistant Manager supports the Front Office Manager in leading daily reception operations at Courtyard by Marriott Sapporo. Responsibilities typically include supervising associates, coordinating check-in and check-out, handling guest requests and complaints, managing room assignments, maintaining service standards, and supporting departmental training. Candidates are expected to have hotel front office experience, strong communication and leadership skills, a professional customer-service approach, and the ability to work shifts, weekends, and holidays. Japanese-language ability is generally important for local guest service, while English or other foreign-language skills are valuable. Familiarity with hotel property-management systems and Marriott service standards would be an advantage.

Company Info

Courtyard by Marriott is Marriott International’s select-service hotel brand, designed for business and leisure travelers who value practical comfort, efficient service, and modern facilities. Courtyard hotels generally provide guest rooms, meeting areas, restaurants or lounges, fitness facilities, and dependable business amenities. Courtyard by Marriott Sapporo operates within Marriott’s global hotel network and benefits from the company’s established training, operational standards, loyalty program, and international career opportunities. Marriott International is one of the world’s largest hospitality companies, managing and franchising thousands of hotels across numerous brands and countries. Employees commonly work in guest-focused, multicultural environments where teamwork, professionalism, consistency, and problem-solving are highly valued. Benefits and employment conditions vary by property and contract, so applicants should confirm details directly with the hotel during the recruitment process.

Destination Guide

Japan offers extensive opportunities in hotels, restaurants, tourism, retail, technology, education, and skilled professional services. Sapporo, on Hokkaido, is known for snowy winters, outdoor activities, seafood, festivals, and a relaxed urban lifestyle, although winter transport and heating costs require preparation. Japanese workplace culture generally values punctuality, respect, teamwork, hierarchy, and careful attention to detail. Living costs are often lower than in Tokyo, but housing, utilities, and commuting should be budgeted carefully. Foreign workers usually need an appropriate work visa sponsored by an employer; hospitality roles may require a specified skilled worker status or another eligible employment category, depending on duties and qualifications. Applicants should verify requirements with Japan’s immigration authorities and the Japanese embassy. Relocation typically involves securing a residence card, registered address, health insurance, pension enrollment, and a Japanese bank account.