Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports daily hotel operations, oversees guest services, and acts as the senior manager on duty when required. Responsibilities typically include supervising front-office colleagues, resolving guest concerns, coordinating with housekeeping, food and beverage, engineering, and security teams, monitoring service standards, handling emergencies, and completing operational reports. Candidates should have hotel experience, preferably in front office or guest services, strong English communication skills, sound knowledge of hospitality procedures, and confidence leading a multicultural team. The role requires a professional appearance, excellent problem-solving and organizational abilities, flexibility to work rotating shifts, weekends, and holidays, and a genuine commitment to guest satisfaction.

About the employer

Courtyard by Marriott North Pattaya is a contemporary Marriott International hotel serving business and leisure travelers in Pattaya, Thailand. Courtyard properties are designed around practical comfort, efficient service, and flexible spaces for guests who want to work, relax, or explore the destination. The hotel typically offers modern rooms, dining facilities, meeting spaces, recreational amenities, and convenient access to North Pattaya’s beaches, shopping, entertainment, and transport links. As part of Marriott International, the property operates within a global hospitality network known for structured training, service standards, career development opportunities, and employee travel benefits. Team members are expected to deliver welcoming, reliable service while working collaboratively across departments. The hotel environment is fast-paced and multicultural, making it suitable for hospitality professionals who enjoy guest interaction, operational responsibility, and opportunities to build an international career.