Duty Manager - Ajman Saray, a Luxury Collection Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest arrivals, departures, service recovery, and coordination between front office and other departments. Candidates are generally expected to have hotel operations or front-office experience, strong communication and leadership skills, and a customer-focused approach. Experience with hotel property-management systems, cash handling, complaint resolution, and shift supervision is advantageous. The role requires flexibility to work weekends, public holidays, and rotating shifts. The successful candidate should remain calm under pressure, make sound decisions, support colleagues, maintain luxury-service standards, and ensure compliance with Marriott and resort policies.

About the employer

Ajman Saray, a Luxury Collection Resort, is a high-end beachfront hotel in Ajman, United Arab Emirates, operating under Marriott International’s Luxury Collection brand. The resort offers refined accommodation, restaurants, lounges, spa and wellness facilities, pools, private beach access, and meeting or event spaces. It serves leisure travelers, families, business guests, and international visitors seeking an upscale Arabian Gulf experience. As part of Marriott, the property follows global standards for guest service, safety, training, and operational quality while reflecting the local character of Ajman. Employees typically work in a multicultural hospitality environment with opportunities to develop through Marriott’s international learning and career programs.