Front Office Supervisor - Ajman Saray, a Luxury Collection Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, coordinates with other departments, and ensures Marriott and Luxury Collection service standards are maintained. Candidates should have previous front-office experience in a hotel or resort, ideally including supervisory responsibility. Strong English communication, professional presentation, problem-solving ability, and familiarity with hotel systems such as OPERA are expected. The role requires flexibility to work shifts, weekends, and public holidays, together with a guest-focused attitude, accurate cash and billing handling, and the ability to coach and motivate front-office colleagues.

About the employer

Ajman Saray, a Luxury Collection Resort, is an upscale beachfront resort in Ajman, United Arab Emirates, operating under Marriott International’s Luxury Collection brand. The property offers an elegant resort experience influenced by Arabian design and hospitality, with guest rooms and suites, restaurants, lounges, leisure facilities, spa services, pools, and event spaces. Its location on the Ajman coastline provides a relaxed alternative to the larger commercial centers of Dubai and Abu Dhabi, while remaining within convenient driving distance of both. As part of Marriott’s global network, the resort follows internationally recognized standards for guest service, hotel operations, professional conduct, and employee development. Front-office employees work in a multicultural environment and serve leisure travelers, families, business guests, and international visitors.