Guest Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Manager oversees front-office and guest-relations operations, ensuring smooth arrivals, departures, concierge support, complaint resolution, and consistently high service standards. Candidates typically need a hospitality or business qualification, several years of experience in hotel front office or guest services, strong English communication skills, and familiarity with hotel property-management systems. The role requires confident leadership, sound judgment, attention to detail, and the ability to remain calm while handling demanding guests or operational issues. The successful candidate is expected to coach colleagues, coordinate effectively with other departments, monitor guest satisfaction, and represent Le Méridien Jakarta professionally. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Le Méridien Jakarta is an upscale international hotel located in central Jakarta and operated under the Le Méridien brand, part of Marriott International. The brand is known for European-inspired design, art, culture, and a sophisticated approach to travel, while the Jakarta property serves business travelers, leisure guests, meetings, and social events. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and properties across many countries. Employees generally work in a structured, service-focused environment with access to global standards, training, and potential career mobility within Marriott. At Le Méridien Jakarta, the Guest Services Manager would work closely with front office, housekeeping, food and beverage, engineering, and sales teams to deliver a seamless guest experience. Benefits may include service charge, meals, uniforms, insurance, discounts, and Marriott associate travel programs, depending on employment terms.