[Executive Office] Quality Manager - Bvlgari Hotel Tokyo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Manager supports the Executive Office in maintaining Bvlgari Hotel Tokyo’s luxury service standards. Responsibilities typically include monitoring guest satisfaction, coordinating quality audits, reviewing operational procedures, tracking feedback, preparing performance reports, and working with department leaders on corrective actions and continuous improvement. Candidates should have experience in hotel operations, quality assurance, guest relations, or luxury hospitality, with strong communication and organizational skills. Fluency in Japanese and business-level English is highly desirable. The successful candidate will be discreet, detail-oriented, confident working across departments, and able to coach colleagues while protecting the Bvlgari brand’s standards. Experience with Marriott or other international luxury hotel systems would be an advantage.

About the employer

Bvlgari Hotel Tokyo is a luxury hotel located in the Tokyo Midtown Yaesu complex near Tokyo Station. It is part of Bvlgari Hotels & Resorts, the hospitality arm of the Italian luxury brand known for fine jewelry, watches, fragrances, and sophisticated design. The hotel combines contemporary Italian style with Japanese craftsmanship and service traditions. Its facilities include elegant guest rooms and suites, restaurants and bars, a spa, fitness facilities, and extensive event spaces. Bvlgari Hotels & Resorts operates in selected global destinations and focuses on highly personalized service, refined dining, and memorable guest experiences. The Tokyo property is associated with the Marriott International luxury hotel portfolio, providing access to international hospitality standards, training, and career opportunities. Employees work in a polished, multicultural environment where discretion, attention to detail, and consistent service quality are especially important.