At Your Service

Job Description

The At Your Service role supports guests by handling requests, questions, telephone calls, messages, transportation arrangements and service coordination throughout their stay. Candidates should have strong communication and customer-service skills, a friendly and professional manner, basic computer ability, and good spoken English; Indonesian language skills are essential. Previous hotel, front office, concierge or customer-service experience is preferred, although enthusiastic entry-level applicants may be considered. The successful candidate is expected to remain calm under pressure, respond promptly, maintain accurate records, work flexible shifts including weekends and public holidays, and cooperate closely with housekeeping, food and beverage, engineering and other departments. A polished appearance, reliability, attention to detail and willingness to follow Marriott service standards are important.

Company Info

Aloft by Marriott Surabaya Pakuwon City is a contemporary Marriott International hotel located in Surabaya, East Java, within the Pakuwon City development. Aloft hotels are designed for modern, socially connected travelers, combining stylish rooms with technology-focused services, lively communal areas, food and beverage venues, and an informal atmosphere. The property serves business travelers, families, local residents and visitors exploring East Java. As part of Marriott International, employees generally work within established global standards for guest service, safety, training and professional conduct. The hotel environment involves close coordination across front office, housekeeping, food and beverage, engineering, sales and administrative teams. Working there can provide useful experience in an international hospitality group, exposure to varied guests and access to structured learning and career-development opportunities, subject to the specific employment terms offered by the property.

Destination Guide

Surabaya is on Java, Indonesia’s most populous island and the country’s main business and hospitality hub. Job opportunities are strong in hotels, restaurants, retail, logistics, manufacturing, education and tourism, especially for candidates with English, digital and customer-service skills. Javanese culture values politeness, respect for elders, community and modest behavior, while Surabaya is known for its energetic, practical character. Living costs are generally lower than Bali or Jakarta, with convenient shopping, hospitals, universities and transport links; traffic and hot, humid weather are common. Java offers historic cities, volcanoes, beaches and easy rail connections to other destinations. Foreign employees normally need an employer-sponsored work permit and appropriate Indonesian work visa, arranged before employment begins; tourist visas do not authorize work. Confirm salary, accommodation, insurance, relocation support and visa responsibility directly with the hotel before accepting an offer.