Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and coordination between departments. Requirements typically include hospitality experience, previous supervisory responsibility, strong communication skills, problem-solving ability, and familiarity with hotel systems such as Opera. Candidates should be comfortable handling guest complaints, managing unexpected operational issues, supporting check-in and check-out, monitoring service standards, and making sound decisions independently. Flexibility to work rotating shifts, weekends, and public holidays is expected. Knowledge of English is important, while additional languages and experience with Marriott or international hotel standards would be advantageous.

Company Info

Four Points by Sheraton Kuala Lumpur, Chinatown is a Marriott International hotel located near the historic Petaling Street and Chinatown district in central Kuala Lumpur. The property combines contemporary accommodation with convenient access to cultural attractions, shopping, dining, and public transport. As part of the Four Points by Sheraton brand, it focuses on comfortable stays, approachable service, local experiences, and practical amenities for both business and leisure travelers. Employees work within Marriott's international hospitality network and are generally expected to uphold professional service standards, teamwork, guest care, and operational consistency. The hotel offers opportunities across front office, food and beverage, housekeeping, engineering, sales, and management, making it suitable for candidates seeking experience in a large global hotel group and a busy urban hospitality environment.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Langkawi, Penang, Sabah, Sarawak, and resort islands such as Redang and Tioman. Hotels, restaurants, tourism companies, spas, and event businesses regularly recruit both experienced professionals and international candidates. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, language, and daily life. Kuala Lumpur provides an energetic city lifestyle, while island destinations offer a slower pace, beaches, diving, and outdoor activities. Living costs are generally moderate, though central Kuala Lumpur and popular resorts can be more expensive. Foreign employees usually need an employment pass or suitable work permit arranged by an approved employer; working on a tourist visa is not permitted. Applicants should confirm sponsorship, accommodation, medical requirements, and contract terms before relocating.