Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages hotel calls, transfers guests to the correct departments, takes messages, provides accurate information, and supports emergency communication procedures. Candidates should have clear and polite telephone manner, strong listening and customer-service skills, good computer ability, and professional presentation. Fluency in Japanese is generally expected for this Tokyo-based position, while conversational or business English is highly valuable in an international luxury hotel. The successful candidate will remain calm under pressure, protect guest confidentiality, work flexible shifts including nights, weekends, and holidays, and consistently deliver The Ritz-Carlton’s personalized service standards.

About the employer

The Ritz-Carlton, Tokyo is a luxury hotel located in Tokyo’s Roppongi district and is part of Marriott International, one of the world’s largest hospitality companies. The hotel offers refined accommodation, restaurants and bars, meeting facilities, spa services, and panoramic views across the city. Its service culture is built around thoughtful, highly personalized guest care, attention to detail, and professional standards. Employees work with international travelers, corporate guests, and local customers in a multicultural environment. Marriott commonly provides structured training, employee benefits, staff meals or allowances, and opportunities to transfer or progress within its global hotel network, although specific conditions vary by position and employment contract.