Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to questions, handles requests, and helps create a smooth, personalized hotel stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer literacy, and the ability to work calmly in a busy, multicultural environment. Previous experience in front office, guest relations, or hospitality is usually preferred. Fluency in English is generally required; additional languages are an advantage. The role requires flexibility to work rotating shifts, weekends, and public holidays, with a positive attitude, attention to detail, and commitment to Marriott service standards.

About the employer

Sheraton Mall of the Emirates Hotel Dubai is a full-service Marriott International property connected to the Mall of the Emirates in Dubai. The hotel serves leisure and business travelers and offers accommodation, restaurants, meeting facilities, wellness services, and convenient access to shopping, entertainment, and the Dubai Metro. Sheraton is a globally recognized Marriott brand focused on warm hospitality, comfortable social spaces, and dependable guest service. Employees work in an international environment and are expected to demonstrate professionalism, teamwork, cultural awareness, and consistent attention to guest needs. Benefits and employment conditions vary by position and local policy, but hospitality roles in Dubai commonly include staff meals, transportation, medical insurance, and either shared accommodation or a housing allowance.