Quality & Training Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality & Training Manager is responsible for maintaining luxury service standards and coordinating colleague learning and development at Grosvenor House Dubai. Requirements typically include hotel or hospitality experience, preferably in a quality assurance, training, or supervisory role; strong knowledge of guest-service standards; excellent communication and presentation skills; and confidence using training and reporting systems. Experience with Marriott or Luxury Collection standards is advantageous. The successful candidate is expected to assess training needs, deliver and coordinate practical learning sessions, monitor service quality, support departmental leaders, review guest feedback, and promote continuous improvement. A professional attitude, cultural awareness, attention to detail, and the ability to motivate colleagues across different departments are essential.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is an iconic five-star property on Dubai Marina, operated under the Marriott International portfolio. The hotel is known for refined accommodation, high-end restaurants and bars, spa and wellness facilities, conference services, and personalized guest experiences. As part of The Luxury Collection, it combines local character with international luxury standards and attracts leisure travelers, business guests, and high-profile events. Employees typically work in a multicultural environment where service quality, attention to detail, teamwork, and professional development are strongly valued. Marriott International provides structured brand standards, training resources, and opportunities for career mobility across its global hotel network. The role therefore suits an experienced hospitality professional who enjoys coaching teams, improving operational consistency, and helping deliver memorable guest experiences in a demanding luxury setting.