Hostess

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hostess welcomes guests, manages reservations and seating, maintains an organized reception area, and coordinates closely with servers and restaurant management to support smooth service. Candidates should have hospitality or customer-service experience, professional presentation, clear communication skills, and a friendly, confident manner. Knowledge of restaurant reservation systems and spoken English is usually expected; additional languages are an advantage. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain calm during busy periods. The successful candidate is expected to provide attentive guest service, follow Marriott and Sheraton standards, handle enquiries courteously, and contribute positively to the overall dining experience.

About the employer

Sheraton Mall of the Emirates Hotel, Dubai is part of Marriott International’s Sheraton Hotels & Resorts brand. The hotel is connected to the Mall of the Emirates and offers guest rooms, restaurants, meeting facilities, leisure amenities and convenient access to Dubai’s business, shopping and entertainment districts. Sheraton properties focus on welcoming service, comfortable social spaces and dependable experiences for both business and leisure travelers. Employees typically work within Marriott’s international hospitality standards, with emphasis on guest satisfaction, teamwork, professionalism and responsible business practices. As a large hotel operation, the property can provide opportunities across food and beverage, rooms, front office, events, engineering and administration. Benefits and employment conditions vary by position and contract, but hospitality roles in Dubai commonly include staff meals, transportation, medical coverage and accommodation or an allowance.