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Reservation Supervisor

Indonesia Four Points by Sheraton Bintan Lagoi Bay IDR 7,000,000–12,000,000 per month, potentially with service charge, meals, accommodation, or other resort benefits*
Job Description

The Reservation Supervisor oversees daily reservations operations, ensuring bookings are handled accurately, efficiently, and in line with hotel procedures. The role typically requires experience in hotel reservations or front office operations, familiarity with PMS and reservation systems, strong English communication skills, and good knowledge of room types, rates, packages, and availability controls. Candidates should be organized, commercially aware, and confident supervising a team. Expectations include maintaining accurate guest records, responding promptly to inquiries, coordinating with front office, sales, and revenue teams, resolving booking issues, supporting upselling, and delivering a professional guest experience. Knowledge of Marriott standards and previous resort experience would be advantageous.

Company Info

Four Points by Sheraton Bintan, Lagoi Bay is a Marriott International hotel located in the Lagoi resort area of Bintan Island, Indonesia. The property serves leisure travelers, families, groups, and business guests seeking a relaxed island stay near beaches and recreational attractions. As part of the Four Points by Sheraton brand, the hotel focuses on approachable service, comfortable accommodation, local experiences, and practical amenities, including dining and event facilities. Employees work within Marriott’s international hospitality framework, which emphasizes guest satisfaction, operational standards, teamwork, integrity, and professional development. The resort environment offers exposure to rooms operations, food and beverage, events, and leisure hospitality, making it suitable for candidates interested in building a career in an internationally recognized hotel group.

Destination Guide

Bintan is an Indonesian island in the Riau Archipelago, easily reached by ferry from Singapore and known for beaches, resorts, golf, mangroves, and a quieter lifestyle than Bali. Hospitality provides many local opportunities in reservations, front office, food and beverage, housekeeping, engineering, spa services, and resort activities. Local culture combines Malay traditions with Indonesian customs, and respectful dress and behavior are appreciated outside resort areas. Life is generally relaxed, though transport and shopping options are more limited in remote areas; scooters, taxis, and resort transport are common. Foreign nationals normally need an appropriate Indonesian work permit and visa arranged with employer sponsorship before working. Employers may provide staff accommodation, meals, transport, health coverage, or service charge, but these benefits should be confirmed in writing. Relocating workers should budget for ferry or flight connections, healthcare access, banking, and tropical weather.