Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, handles reservations and payments, responds to requests, and helps create a smooth and memorable hotel stay. Requirements typically include previous experience in hotel reception, guest services, or a related customer-facing role; strong communication and problem-solving skills; professional presentation; computer literacy; and availability for rotating shifts, including weekends and public holidays. Fluency in English and the legal right to work in Australia are expected. The successful candidate should be warm, confident, attentive to detail, commercially aware, and comfortable representing a luxury brand while delivering personalised service.

About the employer

The Tasman, a Luxury Collection Hotel, Hobart is a premium Marriott International property located near Hobart’s waterfront and historic Salamanca district. It combines contemporary design with heritage architecture, including carefully restored buildings, and presents an elegant, distinctly Tasmanian guest experience. The hotel offers luxury accommodation, refined dining, event facilities, and personalised service for leisure and business travellers. As part of Marriott’s Luxury Collection, it connects guests with local culture, food, landscapes, and experiences while operating to international hospitality standards. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of recognised brands and properties across many countries. Employees generally benefit from structured training, internal career opportunities, brand resources, and access to Marriott associate travel programs, subject to eligibility and company policy.