Sales Coordinator

Job Description

The Sales Coordinator supports the hotel’s sales team by preparing proposals, contracts, presentations, reports, and client correspondence; coordinating appointments, site inspections, events, and internal follow-up; and maintaining accurate records in hotel systems. Candidates should have a diploma or degree in hospitality, business, marketing, or a related field, along with strong administrative, communication, and organizational skills. Previous hotel sales, events, or customer-service experience is advantageous. The role requires professional English, attention to detail, confidence dealing with clients, computer literacy, teamwork, and the ability to manage several deadlines in a fast-paced environment. The successful candidate is expected to represent JW Marriott professionally and help the sales department achieve guest satisfaction and revenue targets.

Company Info

JW Marriott Hotel Surabaya is a luxury full-service hotel operated under JW Marriott, part of Marriott International, one of the world’s largest hospitality companies. Located in central Surabaya, East Java, the hotel serves business travelers, leisure guests, groups, weddings, and corporate events. Its operations typically include guestrooms and suites, restaurants and bars, meeting and banquet facilities, fitness and wellness services, guest relations, and commercial departments. JW Marriott properties are known for polished service, premium facilities, international operating standards, and strong attention to guest experience. Employees generally work in a structured, multicultural environment with opportunities for hospitality training and career progression within Marriott’s global network. A Sales Coordinator supports the property’s commercial activity by helping convert inquiries into bookings, maintaining client relationships, and ensuring smooth coordination between sales, events, reservations, and operations teams.

Destination Guide

Surabaya is on Java, Indonesia’s most developed and populous island, with strong opportunities in hotels, restaurants, tourism, retail, manufacturing, technology, and business services. Java offers affordable urban living, reliable transport in major cities, diverse food, historic sites, and a generally fast-paced working culture. Bali provides more international tourism and resort employment, while Lombok, the Gili Islands, Sumatra, Sulawesi, and Flores offer opportunities in resorts, diving, conservation, and adventure tourism, though infrastructure can be more limited. Indonesian workplace culture values politeness, teamwork, hierarchy, and relationship building. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Candidates should confirm current immigration requirements, housing, healthcare, salary, and relocation support directly with the employer before moving. Basic Indonesian language skills are useful, even in international hotels.