The Front Office Manager leads daily front desk operations, ensuring smooth check-ins and check-outs, accurate guest accounts, effective complaint resolution, and consistently high service standards. Candidates typically need hotel or tourism experience, previous supervisory experience in front office operations, strong knowledge of reservations and property-management systems, and excellent spoken and written English. The role expects a confident, guest-focused leader who can coach staff, coordinate with housekeeping and other departments, manage demanding situations, and maintain Marriott and Sheraton service standards. Flexibility for shifts, weekends, and public holidays is essential. Professional presentation, sound judgment, computer literacy, and the ability to work under pressure are also important.
Sheraton Manila Bay is an upscale city hotel in Malate, Manila, operated under the Sheraton brand of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, leisure guests, families, and groups, with accommodation, dining, meetings, and event facilities close to Manila Bay and major cultural and commercial areas. Marriott is known for structured career development, international service standards, employee training, and opportunities to move between properties and countries. In a Front Office Manager position, the successful candidate would work with guest services, reservations, housekeeping, finance, and senior hotel leadership to support an efficient and welcoming operation. The workplace is fast-paced and multicultural, with strong emphasis on guest satisfaction, teamwork, commercial performance, safety, and consistent brand delivery.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, business-process services, healthcare, and technology. Manila offers the widest range of professional roles, while Cebu, Boracay, Palawan, and other resort destinations are popular for hospitality careers. Filipino culture is generally warm, family-oriented, respectful, and community-minded, and English is widely used in workplaces. Lifestyle costs vary: Manila provides better career access but has traffic and higher housing costs, while provincial islands offer a slower pace and lower expenses. Foreign nationals normally need an appropriate work permit and visa, usually arranged with employer support; working on a tourist visa is not permitted. Relocating employees should confirm salary, accommodation, insurance, taxes, transport, and visa sponsorship before accepting an offer. Humid weather, monsoon rains, and occasional typhoons should also be considered.
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