Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager leads daily front desk operations, ensuring smooth check-ins and check-outs, accurate guest accounts, effective complaint resolution, and consistently high service standards. Candidates typically need hotel or tourism experience, previous supervisory experience in front office operations, strong knowledge of reservations and property-management systems, and excellent spoken and written English. The role expects a confident, guest-focused leader who can coach staff, coordinate with housekeeping and other departments, manage demanding situations, and maintain Marriott and Sheraton service standards. Flexibility for shifts, weekends, and public holidays is essential. Professional presentation, sound judgment, computer literacy, and the ability to work under pressure are also important.

About the employer

Sheraton Manila Bay is an upscale city hotel in Malate, Manila, operated under the Sheraton brand of Marriott International, one of the world's largest hospitality companies. The hotel serves business travelers, leisure guests, families, and groups, with accommodation, dining, meetings, and event facilities close to Manila Bay and major cultural and commercial areas. Marriott is known for structured career development, international service standards, employee training, and opportunities to move between properties and countries. In a Front Office Manager position, the successful candidate would work with guest services, reservations, housekeeping, finance, and senior hotel leadership to support an efficient and welcoming operation. The workplace is fast-paced and multicultural, with strong emphasis on guest satisfaction, teamwork, commercial performance, safety, and consistent brand delivery.