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Resort Experience Executive (Mandarin or Vietnamese Speaking)

Fiji Sheraton Fiji Golf & Beach Resort Approximately FJD 2,000–3,500 per month, potentially supplemented by service charge, benefits, or accommodation depending on the employment package.*
Job Description

The Resort Experience Executive welcomes and assists guests throughout their stay, providing personalized service, arranging activities, responding to requests, and resolving concerns promptly. The role requires strong spoken English plus Mandarin or Vietnamese, excellent interpersonal and communication skills, a professional presentation, and confidence using hotel systems. Previous experience in guest relations, front office, concierge, tourism, or a comparable luxury hospitality environment is preferred. The successful candidate is expected to be culturally aware, service-oriented, flexible with shifts, and comfortable working in a busy resort. A proactive attitude, attention to detail, teamwork, and the ability to create memorable guest experiences are essential.

Company Info

Sheraton Fiji Golf & Beach Resort is a large beachfront property on Denarau Island, near Nadi, operated under Marriott International’s Sheraton brand. The resort offers accommodation, restaurants and bars, meeting and event facilities, leisure activities, a golf course, pools, and access to Fiji’s marine attractions. It serves international holidaymakers, families, groups, and business travelers. As part of Marriott Bonvoy, the property follows global hospitality standards while incorporating Fijian warmth and local culture into the guest experience. Employees typically work in a multicultural, guest-focused environment with opportunities to develop careers across rooms, food and beverage, events, recreation, and administration. The role supports the resort’s focus on personalized service for international visitors, particularly guests who speak Mandarin or Vietnamese.

Destination Guide

Fiji offers hospitality, tourism, restaurant, resort, marine recreation, retail, healthcare, education, and construction opportunities, with the greatest concentration around Nadi, Denarau, Suva, and the Coral Coast. Fijian culture emphasizes community, respect, welcoming guests, and strong family connections. English is widely used, while iTaukei and Fiji Hindi are also important languages. Lifestyle is relaxed and outdoor-focused, with beaches, snorkeling, diving, boating, hiking, markets, and warm weather year-round. Living costs can be high in tourist areas, especially for accommodation and imported goods. Overseas workers normally need an approved employment contract and a work permit or relevant visa before starting work; the employer commonly assists with sponsorship and documentation. Candidates should confirm accommodation, meals, transport, medical cover, taxes, relocation costs, and contract conditions directly with the employer before moving.