Guest Service Agent - Thai Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent supports a smooth and welcoming guest experience from arrival through departure. Requirements typically include fluent Thai and working English, hospitality or customer-service experience, professional communication, computer literacy, and flexibility to work shifts, weekends, and public holidays. Previous front-office experience and familiarity with hotel systems are advantageous. The successful candidate is expected to handle check-in and check-out, guest requests, inquiries, complaints, room information, payments, and coordination with other departments. Marriott expects a polished appearance, genuine service attitude, cultural awareness, attention to detail, teamwork, confidentiality, and commitment to its service standards.

About the employer

JW Marriott Phuket Resort & Spa is a luxury beachfront resort located on Mai Khao Beach in northern Phuket, Thailand. It is part of JW Marriott, Marriott International’s luxury hotel brand, which emphasizes personalized service, wellness, refined dining, and thoughtful guest experiences. The resort offers accommodation, restaurants and bars, spa facilities, pools, event spaces, and family-oriented amenities. Its setting near Sirinat National Park provides a quieter alternative to Phuket’s busier southern beaches. Employees typically work in a multicultural, international hospitality environment and may receive benefits such as staff meals, uniforms, training, career development, and hotel or group discounts, depending on the employment contract. Marriott places strong emphasis on professional standards, guest satisfaction, teamwork, inclusion, and opportunities for internal mobility across its global hotel network.