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Reservations Supervisor

Indonesia TA AKTANA a Luxury Collection Resort & Spa Labuan Bajo Approximately IDR 7,000,000–12,000,000 per month, potentially plus service charge, incentives, accommodation, meals, and other resort benefits.*
Job Description

The Reservations Supervisor oversees daily reservation operations, ensuring bookings are entered accurately, guest requests are handled promptly, and room inventory and rates are managed in line with hotel strategy. Candidates typically need hospitality or reservations experience, strong knowledge of hotel reservation systems, confident communication skills, and good English; Indonesian language ability is beneficial. The role requires leadership, attention to detail, problem-solving, and the ability to coordinate effectively with Front Office, Sales, Revenue Management, and other departments. The successful candidate is expected to coach reservation agents, monitor performance, protect guest and company information, resolve booking issues professionally, and provide consistently warm Luxury Collection service. Flexibility for shifts, weekends, and public holidays is normally required.

Company Info

TA AKTANA, a Luxury Collection Resort & Spa, is a high-end Marriott-affiliated resort in Labuan Bajo, Flores, Indonesia. The property is positioned as an upscale destination connected to the dramatic landscapes, islands, and marine attractions of Komodo National Park. As part of The Luxury Collection, it is expected to combine personalized hospitality with a strong sense of place, highlighting local culture, nature, design, and distinctive guest experiences. Resort operations typically include accommodation, restaurants and bars, spa and wellness facilities, events, excursions, and guest services. Employees work in an international hospitality environment while supporting local tourism and community engagement. Marriott provides global service standards, training opportunities, and career mobility across its hotel portfolio. Exact benefits, facilities, and employment terms depend on the final resort opening status and the official offer.

Destination Guide

Labuan Bajo is a small coastal town on Flores Island and the main gateway to Komodo National Park. Hospitality, tourism, diving, marine excursions, food and beverage, housekeeping, engineering, and guest-services roles are the main employment opportunities, particularly in resorts and tour companies. The culture is friendly and community-oriented, with strong Catholic and traditional influences alongside diverse Indonesian customs. Life is slower and more remote than in Jakarta or Bali, although tourism has brought new restaurants, cafés, and services. Housing and transport should be confirmed before relocating, as options can be limited and costs may vary. Foreign employees generally need employer sponsorship and the correct Indonesian work and residence permits; working on a tourist visa is not permitted. Applicants should verify visa arrangements, medical cover, flights, accommodation, tax, and contract benefits directly with the employer.