Reservations Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Supervisor oversees daily reservation operations, ensuring bookings are entered accurately, guest requests are handled promptly, and room inventory and rates are managed in line with hotel strategy. Candidates typically need hospitality or reservations experience, strong knowledge of hotel reservation systems, confident communication skills, and good English; Indonesian language ability is beneficial. The role requires leadership, attention to detail, problem-solving, and the ability to coordinate effectively with Front Office, Sales, Revenue Management, and other departments. The successful candidate is expected to coach reservation agents, monitor performance, protect guest and company information, resolve booking issues professionally, and provide consistently warm Luxury Collection service. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

TA AKTANA, a Luxury Collection Resort & Spa, is a high-end Marriott-affiliated resort in Labuan Bajo, Flores, Indonesia. The property is positioned as an upscale destination connected to the dramatic landscapes, islands, and marine attractions of Komodo National Park. As part of The Luxury Collection, it is expected to combine personalized hospitality with a strong sense of place, highlighting local culture, nature, design, and distinctive guest experiences. Resort operations typically include accommodation, restaurants and bars, spa and wellness facilities, events, excursions, and guest services. Employees work in an international hospitality environment while supporting local tourism and community engagement. Marriott provides global service standards, training opportunities, and career mobility across its hotel portfolio. Exact benefits, facilities, and employment terms depend on the final resort opening status and the official offer.