Duty Manager

Job Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office, guest-service, and interdepartmental coordination. Requirements typically include experience in hotel operations or front office supervision, strong English communication skills, sound knowledge of guest-service standards, and confidence handling complaints and emergencies. Familiarity with Marriott systems and hospitality procedures is advantageous. The successful candidate is expected to lead by example, support colleagues, maintain service quality, monitor guest satisfaction, resolve operational issues promptly, and ensure compliance with hotel policies and safety standards. Flexibility for rotating shifts, weekends, and public holidays is essential, along with a professional appearance, calm attitude, and strong problem-solving ability.

Company Info

Hotel Stripes Singapore is a boutique property in Singapore’s historic Kampong Glam and Jalan Sultan area, operating under Marriott International’s Autograph Collection. The hotel blends contemporary design with local heritage, offering an individual character rather than a standardized luxury experience. Its facilities typically include stylish guest rooms, dining venues, a rooftop swimming pool, and spaces suited to leisure and business travellers. As part of Marriott, the hotel benefits from global operating standards, training resources, employee development opportunities, and an international hospitality network. Team members are expected to deliver personalized service while reflecting the neighborhood’s cultural character. The property attracts guests seeking a central location, distinctive design, and a more intimate alternative to large full-service hotels.

Destination Guide

Singapore is a compact, multicultural city-state rather than a traditional resort island, offering strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and healthcare. English is widely used, while Malay, Mandarin, and Tamil are also official languages. The lifestyle is safe, efficient, and urban, with excellent public transport, diverse food, shopping, nightlife, and easy access to parks and waterfront areas. Housing and daily expenses are relatively high, especially in central districts, so budgeting is important. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers normally submit the application to Singapore’s Ministry of Manpower. New arrivals should arrange accommodation, healthcare coverage, banking, and tax registration, and confirm eligibility before relocating.