The Front Office Manager oversees daily reception and guest-service operations, ensuring smooth check-ins, check-outs, accurate billing, room assignment, complaint resolution, and consistent Marriott service standards. Requirements typically include relevant hotel experience, previous supervisory or management experience, strong English and Indonesian communication skills, computer and property-management-system knowledge, and the flexibility to work shifts, weekends, and holidays. The successful candidate is expected to lead and coach the front-office team, maintain guest satisfaction, coordinate with housekeeping and other departments, handle operational issues professionally, and support revenue and service goals. A professional appearance, calm approach, attention to detail, and strong problem-solving ability are important.
Four Points by Sheraton is Marriott International's approachable, full-service hotel brand, designed for travelers who value comfort, genuine service, and a relaxed atmosphere. Four Points by Sheraton Medan serves business and leisure guests visiting North Sumatra's commercial center. The hotel typically provides comfortable accommodation, dining and meeting facilities, guest services, and practical amenities for short and extended stays. As part of Marriott International, the property benefits from global operating standards, established training programs, Marriott Bonvoy membership, and opportunities for internal career development. Employees are generally expected to deliver friendly, efficient service while reflecting local hospitality. The hotel environment can offer useful experience in front office operations, food and beverage, events, housekeeping, and administration, particularly for candidates seeking to build a long-term career in Indonesia's hospitality industry.
Medan is on Sumatra, Indonesia's largest island and a major gateway to Lake Toba, Berastagi, and Bukit Lawang. Hospitality opportunities are strongest in hotels, restaurants, resorts, travel companies, aviation, and events, with larger career markets in Medan, Bali, Jakarta, and Surabaya. Sumatra offers a generally lower cost of living than Bali or Jakarta, lively food culture, diverse communities, tropical scenery, and a more practical urban lifestyle. Indonesian is essential for daily life, while English is valuable in international hotels. Foreign employees normally need employer sponsorship and the appropriate work and stay permits; working on a tourist visa is not permitted. Secure a written offer, confirm salary, service charge, accommodation, insurance, and relocation support, and arrange housing near the hotel. Expect hot, humid weather, rainy seasons, traffic, and a welcoming but culturally respectful workplace.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...