Rooms Controller

Job Description

The Rooms Controller supports the Front Office team by coordinating room assignments, monitoring room status, and ensuring rooms are released promptly and accurately. The role typically requires experience in hotel front office operations, reservations, or room control, along with strong organisational and communication skills. Candidates should be comfortable using property-management systems, updating room information, coordinating with Housekeeping and Engineering, and handling changing occupancy demands. Attention to detail, problem-solving ability, professional presentation, and a guest-focused attitude are essential. Flexibility to work shifts, weekends, and public holidays is expected. Knowledge of Marriott systems and previous experience in an upscale or luxury hotel environment would be advantageous.

Company Info

W Singapore – Sentosa Cove is a luxury lifestyle hotel operated under Marriott International’s W Hotels brand. Located on Sentosa Island, the hotel combines contemporary design, energetic dining and nightlife, wellness facilities, and personalised guest service. W Hotels is known for its vibrant, modern atmosphere and its focus on music, fashion, culture, and distinctive experiences. The property serves leisure travellers, business guests, groups, and events, with a range of rooms, suites, restaurants, bars, and recreational facilities. Employees work in a fast-paced, multicultural environment where creativity, teamwork, service excellence, and attention to detail are highly valued. As part of Marriott International, colleagues may also benefit from structured training, career development opportunities, employee travel programmes, and access to opportunities across a global hospitality network.

Destination Guide

Singapore is a compact island city with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. Hotel roles are concentrated around Sentosa, Marina Bay, Orchard Road, and the airport. The culture is multicultural and generally orderly, with English widely used at work. Singapore offers excellent public transport, modern healthcare, reliable infrastructure, varied food, and a safe urban lifestyle, although rent and daily expenses can be high. Sentosa provides beaches, attractions, restaurants, and resorts, while central Singapore offers shopping, nightlife, museums, and diverse neighbourhoods. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications and salary. Employers usually guide successful applicants through the application process. Candidates should budget for accommodation, deposits, transport, insurance, and initial living costs before relocating.