Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and effective coordination between departments. Candidates typically need hotel operations or front-office experience, strong communication skills, sound judgment, and familiarity with property-management systems. Fluency in English is generally expected; knowledge of Malay or other languages is an advantage. The role requires leadership, problem-solving, professional presentation, flexibility to work shifts, weekends, and public holidays, and the ability to handle complaints or emergencies calmly. The successful candidate is expected to maintain Marriott service standards, support colleagues, monitor operational issues, and make timely decisions when senior managers are unavailable.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many international markets. Its brands include Marriott Hotels, Sheraton, Westin, The Ritz-Carlton, W Hotels, and several others. The company focuses on guest service, responsible business, colleague development, and consistent operating standards. Kota Kinabalu Marriott Hotel is a modern five-star property in Sabah, Malaysia, positioned near the waterfront and within easy reach of the city’s attractions. It serves leisure travelers, business guests, meetings, and events, with accommodation, restaurants, recreational facilities, and conference services. Employees typically work in a multicultural environment with opportunities to develop careers in hotel operations and move within Marriott’s global network.